ABIODUN OKESANYA

I managed the full guest journey from initial contact to post-stay relations, ensuring an exceptional experience that led to high satisfaction ratings. Simultaneously, I took on a Business Development role, cultivating new client relationships and expanding the company's market presence to boost revenue.

• Managed all aspects of the guest experience for a portfolio of properties, from initial inquiry to post-stay feedback.
• Spearheaded business development initiatives, identifying and securing new clients and partnership opportunities to expand the company's property portfolio.
• Resolved guest issues and complaints promptly and professionally, ensuring high levels of guest satisfaction and positive online reviews.
• Collaborated with the management team to optimize operational processes and enhance service delivery.
• Played a dual role, successfully balancing the responsibilities of a Guest Experience Specialist and a Business Development Manager to drive growth and maintain exceptional customer service.

Managed comprehensive property operations, including acquisitions, tenant relations, and maintenance, significantly enhancing satisfaction and operational efficiency.

• Oversaw property acquisitions and sourcing of over 10 properties, ensuring 100% compliance with stringent UK regulatory standards and mitigating potential legal risks.
• Increased tenant satisfaction by 30% through implementing improved communication channels and optimizing issue-resolution strategies, reducing average resolution time by 25%.
• Enhanced operational efficiency by streamlining maintenance processes and coordinating vendor schedules, resulting in a 10% reduction in annual operational costs.

Directed the product roadmap and agile development for an AI-powered Smart Healthcare Chatbot, ensuring 100% completion of MVP goals and fostering cross-functional team alignment.

• Directed the complete product roadmap for an AI-powered Smart Healthcare Chatbot, achieving 100% completion of MVP goals including symptom checker, appointment scheduler, and interactive chat flow.
• Drove cross-functional collaboration across engineering, design, and research teams, aligning technical requirements and MVP features with the overarching product vision to accelerate development cycles.
• Conducted extensive user and market research, including 50+ interviews and surveys, to identify key pain points and translate insights into iterative design improvements, refining the product strategy.
• Coordinated agile ceremonies and project planning for the engineering team, facilitating timely delivery of critical features and improving team efficiency by 15% through optimized workflows.

Developed and launched a direct-booking website to reduce reliance on third-party platforms for serviced accommodation, optimizing the customer booking journey.

Led the end-to-end development of an AI-powered chatbot, integrated with a symptom checker and appointment booking system, to provide preliminary health assessments and streamline user consultations.

Conceptualized and developed a platform to bridge the disconnect between local artisans and potential service users, informed by extensive user research and a user-centric design approach.